Thank you for reviewing the Jeppesen ForeFlight Privacy and Cookie Statement (“Statement”). Jeppesen ForeFlight, Inc. and its affiliates ("Jeppesen ForeFlight") are sensitive to the issue of confidentiality in online interactions and are committed to protecting individual privacy across our range of websites, mobile applications,products, solutions, and services (collectively our "Services" or“Jeppesen ForeFlight Services”).
This Statement applies to visitors and users of Jeppesen ForeFlight Services that link to this Statement. Some of our services adopt different privacy statements, or privacy notices that supplement this Statement, to better fit transactions taking place on those Jeppesen ForeFlight Services or in accordance with local privacy laws. If a Service or brand has its own privacy statement or a supplementary notice, the provisions of that statement or supplementary notice will take priority if conflicting with this Statement.
If you are a California resident, you may be entitled to additional rights over your personal information. For more information about those rights and how to exercise them, please see our Privacy Notice for California Residents below.
For your convenience, Jeppesen ForeFlight Services enable purchases, subscriptions, or use of other products and online services from other entities with different privacy practices, and the personal information collected in those instances will be governed by the respective privacy policies or statements of those other entities.
Collection and use of personal information
Jeppesen ForeFlight Services collect personal information from and about individuals for a variety of purposes. In some cases, Jeppesen ForeFlight requests personal information from you, or from your employer in the case of organizational Services. In other cases,we obtain personal information by noting how you and the devices you use interact with our Services. Examples of personal information include:
- first and last names
- job titles or roles
- phone numbers
- e-mail addresses
- shipping and billing addresses
- login credentials
- passport or government identification information
- gender
- date of birth
- country of residence
- web statistics and use
Jeppesen ForeFlight uses your personal information in a variety of ways, depending on how you interact with Jeppesen ForeFlight Services, including to:
- maintain and provide you with Services
- provide customer support, including online chat features provided by Services
- fulfill underlying transactions on our Services
- allow access to account information and Service features
- respond to your questions or instructions concerning the Services
- deliver confirmations, account information, notifications, and similar operational communications
- improve your user experience and the quality of our products and Services
- market and advertise our products and services
- enable you to share information with social networks and to interact with Jeppesen ForeFlight on social media sites
- maintain the integrity of our network and address security issues
- investigate or take action regarding violations or suspected violations of law or our terms
- comply with legal and/or regulatory requirements
We and our service providers also use the information you provide to send you communications,including promotional messages about Jeppesen ForeFlight and topics of interest, via email, postal mail, fax, SMS and phone, as permitted by local law and subject to your contact preferences. Although we hope you will find our promotional communications of interest,you are able to opt out of receiving them by following the instructions included in each communication.
You can choose to follow our brands and companies on social media, or log in to some Jeppesen ForeFlight Services using social media account credentials. Your use of social media features could result in the collection or sharing of information about you, depending on the feature. The details we receive depends on your social network account privacy settings.We encourage you to review the privacy practices and settings of the social media sites you use to make sure you understand the personal information that may be collected,used, and shared by those sites.
We acquire data from third-party sources that are either publicly or commercially available. This information includes personal information such as your name, address, email address, preferences,interests, and demographic data. We combine personal information collected through our Services with other information that we or third parties collect about you in other contexts, such as our communications with you via email or phone, or your customer service records. We treat such combined information as personal information and protect it in accordance with this Statement.
Collection and use of location data
Jeppesen ForeFlight applications use geolocation features (GPS or network-based) to support your use of location-based tools such as airport/map views, city code searches and other features, as well as to improve Jeppesen ForeFlight applications.When you use Jeppesen ForeFlight Services, we collect and process information about your pinpointed location, after obtaining consent as required by local law. We use various technologies to determine location, including IP address,GPS, and other sensors that, for example, provide us with information on nearby devices, Wi-Fi access points, and cell towers. Location data is used in accordance with Collection and use of personal information, and disclosed in accordance with Disclosure of personal information. You are able to withdraw your permission for Jeppesen ForeFlight to acquire pinpointed location information from your device through your device settings, although Jeppesen ForeFlight does not control this process and withdrawing location information permissions may limit functionality of certain applications. If your device is owned by your organization, your ability to withdraw your permission for pinpointing location information will depend on your organization’s policies.
Collection and use of automated processing
Jeppesen ForeFlight may make certain decisions based solely on automated processing (including through the use of machine learning and artificial intelligence) to support and improve business operations. Jeppesen ForeFlight does not, however, subject your personal information to automated decision making that produces legal or similarly significant effects for you without suitable safeguards and an appropriate legal basis which may include your consent. To exercise any rights and choices available, please email privacy@jepp.com.
Information collected automatically
Jeppesen ForeFlight uses various digital analytics tools to collect data for metrics,fraud prevention, and service improvement purposes and to customize the content and layout of our pages for each individual visitor. Each time you visit Jeppesen ForeFlight Services, we may automatically collect certain types of information.Some examples of information automatically collected are as follows:
- Your IP address and approximate physical location, MAC address,browser type, operating system,device-identifying information, type of computer or device, and type of Web browser software, the specific webpages visited during your connection, and the domain name from which you accessed the Jeppesen ForeFlight Services.
- Information about your browsing behavior including through the use of session replays / screen capture tools, such as the date and time you visit the Jeppesen ForeFlight Services, the areas or pages of the Jeppesen ForeFlight Services that you visit, the amount of time you spend viewing the Jeppesen ForeFlight Services,the number of times you return to the Jeppesen ForeFlight Services and other click stream data.
- We may use “cookies” of different types to recognize your device. A cookie is a small text file that a website, online application, or e-mail may save to your Web browser and/or your device memory for use in subsequent visits to the Site or other sites. See below for more information on cookies.
- We may use web beacons,match scripts, pixel tags or similar technologies that allow us to know if a particular web page was visited, an e-mail opened,or links in the email used.In some instances, these technologies may allow us to match activities with particular users.
When you visit Jeppesen ForeFlight Services and you have not otherwise identified yourself(e.g., via registration with a Jeppesen ForeFlight Service), our web servers automatically recognize your domain name, but not your e-mail address. We also collect firmographic information about your company, if you are visiting Jeppesen ForeFlight Services from your company domain. We collect the domain name and monitor general site use and traffic patterns to improve the Services that we offer.
Cookies and tracers
Cookies are currently the best way to effectively identify unique website visitors and understand how they navigate our Services. Cookies are small data files placed on your device by a website when you visit. Jeppesen ForeFlight uses cookies set by us or other companies for tracking purposes or to make our Services easier to use and tailored for individual users. Like many websites, we do not currently respond to “do not track” browser headers except where legally required. But with most Web browsers, you can take steps to limit tracking by erasing cookies from your device and by setting your browser to block all cookies or warn you before a cookie is stored. Cookies offer enhanced functionality to the user, but whether you allow a cookie to be placed on your device is up to you.
Jeppesen ForeFlight uses, and permits service providers to use, tracking scripts or “tracers” and web beacons that recognize a unique identifier from a cookie placed on your device by another website.For example, we use a tracer to determine whether you visit our pages after visiting a site where we placed a banner ad.We also use these technologies to compile information about your website usage and your interaction with email or other communications, to measure performance, and to provide content and ads that are more relevant to you. A web beacon is typically a transparent graphic image that can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed the beacon,and the IP address of your device. For example, we include web beacons in our promotional email messages or newsletters to determine whether our messages have been opened or interacted with and whether our mailing tools are working properly.
While our cookie names will change over the course of time, they generally fall into the following categories:
| Categories |
Examples |
| Service Features and Processes |
These cookies help us deliver Services, such as maintaining your shopping cart, processing payments, navigating around Services, and using live chat to interact with customer service representatives. Some of these cookies are placed on your device by a third party with which we contract to provide certain services. Without these cookies, our Services cannot function properly. |
| Service Preferences |
These cookies allow our Services to remember information that changes the way the Service behaves or looks, such as your preferred language or the region you are in. These cookies can also assist you in changing text size, font, and other parts of web pages that you can personalize. Without these cookies, our Services cannot function properly. |
| Service Improvement |
These cookies help us improve our Services and your browsing experience. Blocking or deleting these cookies will not impact Service functionality. For details and to opt out, see Cookies and tracers. |
| Analytics |
These cookies help us understand how visitors engage with our Services through collection of usage statistics. Examples of the types of data collected include IP addresses, referral pages, date and time of Service access, and Service visited. Some of these cookies are placed on your device by a third party with which we contract to provide certain services. Blocking or deleting these cookies will not impact Service functionality. For details and to opt out, see Third-party cookies and tracers. |
| Advertising and Remarketing |
These cookies are used to understand and deliver ads, make them more relevant to you, and analyze the effectiveness of our advertising programs. They use the fact that you visited our Services to target online ads for Jeppesen ForeFlight Services to you on non-Jeppesen ForeFlight websites. Some of these cookies are placed on your device by a third party with which we contract to provide certain services. Blocking or deleting these cookies will not impact Service functionality. For details and to opt out, see Interest-based advertising. |
| Analytics |
These cookies help us understand how visitors engage with our Services through collection of usage statistics. Examples of the types of data collected include IP addresses, referral pages, date and time of Service access, and Service visited. Some of these cookies are placed on your device by a third party with which we contract to provide certain services. Blocking or deleting these cookies will not impact Service functionality. For details and to opt out, see Third-party cookies and tracers. |
| Advertising and Remarketing |
These cookies are used to understand and deliver ads, make them more relevant to you, and analyze the effectiveness of our advertising programs. They use the fact that you visited our Services to target online ads for Jeppesen ForeFlight Services to you on non-Jeppesen ForeFlight websites. Some of these cookies are placed on your device by a third party with which we contract to provide certain services. Blocking or deleting these cookies will not impact Service functionality. For details and to opt out, see Interest-based advertising. |
Third-party cookies and tracers
Jeppesen ForeFlight Services often contain cookies or similar technologies from third-party providers that help us compile statistics about the effectiveness of our promotional campaigns, perform analytics, enable social networking features, and other operations. These technologies enable the third-party providers to set or read their own cookies or other identifiers on your device, through which they can collect information about your online activities across the Services and other,unaffiliated devices, applications, websites, or services. You can opt out of data collection or use by some of these third-party providers by visiting the following links:
Interest-based advertising
Jeppesen ForeFlight also enables cookies and third-party tracking mechanisms to collect your information for use in interest-based advertising. For example, third parties use the fact that you visited our Services to target online ads for Jeppesen ForeFlight Services to you on non-Jeppesen ForeFlight websites. In addition,our third-party advertising networks use information about your use of our Services to help target non-Jeppesen ForeFlight advertisements based on your online behavior in general. Learn more about interest-based advertising, or opt out of the practice, by visiting the following links:
For more information on opting out of mobile interest-based advertising, please visit the following link:
Chat Features
Jeppesen ForeFlight uses chat services, including chatbots, to efficiently provide information and support. By engaging with these chat services, you acknowledge that you are interacting with a chatbot and not a human, and that the responses or output may not always be accurate. You also agree that the information you provide, including all chat messages, will be recorded and shared for quality purposes as stated in this Jeppesen ForeFlight Privacy and Cookie Statement. If you do not want your interaction with our chatbot recorded,please use the team@jepp.com information for your communication.
Cross-device tracking
Data collected from a particular browser, app, or device can be used with a linked computer or device. For example, we or our third-party service providers display ads to you on your laptop or other device based on the fact that you visited Jeppesen ForeFlight Services on your smartphone. You can opt out of cross-device tracking on each of your browsers and devices by using the links provided above. Please note that the opt-out will apply only to the specific browser or device from which you opt out, and you need to opt out separately on all of your browsers and devices.
Organizational services data
Many Jeppesen ForeFlight Services are intended for use by organizations. If you interact with our Services through an account provided by your organization, the organization typically administers your Services account, and controls and accesses your data, including the contents of files stored on our Services. Jeppesen ForeFlight is not responsible for the privacy or security practices of organizational customers, which differ from those set forth in this Statement,as they are administered by these organizations. The types of data processed by our Services include the following:
| Date type |
Description |
| Customer Data |
Data, including traveler profiles, maintenance records, and other text or image files provided to Jeppesen ForeFlight by you or your organization through use of our Services. Customer Data is used to provide the Services, including compatible related purposes. For example, we use Customer Data to provide a personalized experience, improve service reliability, combat spam or other malware, or to improve features and functionality of the Services. Jeppesen ForeFlight processes Customer Data under the direction of organizational customers, and has no direct control or ownership of the Customer Data it processes. The organizations are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring Customer Data to Jeppesen ForeFlight for processing purposes. We will not disclose Customer Data outside of Jeppesen ForeFlight except as a customer directs, as described here or in relevant agreement(s), as required by law, or in response to legitimate governmental requests. Should law enforcement contact Jeppesen ForeFlight with a lawful demand for Customer Data, Jeppesen ForeFlight will attempt to redirect the law enforcement agency to request that data directly from the organizational customer. In support of the above, Jeppesen ForeFlight provides basic organizational contact information to the third party. |
| Account Data |
Information provided to Jeppesen ForeFlight during sign-up, purchase, or administration of the organizational Services. Account Data includes the names, addresses, phone numbers, and email addresses you provide, as well as aggregated usage information related to your organization's accounts and administrative data. We use Account Data to provide the Services, complete transactions, service the account, and detect and prevent fraud. We use Account Data to contact your organization to provide information about accounts, subscriptions, billing, and updates to the Services, including information about new features, security or other technical issues. We also contact your organization regarding government or other third-party inquiries we receive regarding its use of the Services. You or your organization will not be able to unsubscribe from these non-promotional communications. Subject to contact preferences, we also send promotional communications about our products and services. You can manage your contact preferences in your account profile or by contacting your Jeppesen ForeFlight sales representative. With limited exceptions, Jeppesen ForeFlight processes Account Data under the direction of its organizational customers, and has no direct control or ownership of the personal information it processes. The organizations are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring Account Data to Jeppesen ForeFlight for processing purposes. We share Account Data or Payment Data with third parties for purposes of fraud prevention, to process payment transactions, or to enable a requested purchase, subscription, or use of a third-party offering. |
| Payment Data |
Includes payment instrument number (e.g., credit card), name and billing address, the security code associated with the payment instrument, organizational tax ID, and other financial data. Organizations that make purchases will be asked to provide Payment Data, which we use to complete transactions, as well as to detect and prevent fraud. When you provide Payment Data online, we will store that data to help you complete future transactions. You can update or remove Payment Data associated with your organization's account by logging in to individual Services or by contacting customer support. After you close an account or remove Payment Data, however, Jeppesen ForeFlight will retain that information for as long as reasonably necessary to complete transactions, to comply with Jeppesen ForeFlight's legal and reporting requirements, and to detect and prevent fraud. |
| Support Data |
Information we collect when you contact or engage Jeppesen ForeFlight for support. It includes information you submit in a support request, or about the condition of the device and the app where an error may have occurred, including error-tracking files. We use Support Data to resolve your support incident. In addition to using Support Data to resolve your support incident, we also use it to operate, improve and personalize the products and services we offer. Phone conversations, online chat sessions, or remote troubleshooting sessions with support professionals are recorded and/or monitored. Following a support incident, we typically send you a survey about your experience. |
| Telemetry Data |
Information we collect that tells us how our Services are performing and being used. It includes information about when and how long a Service is used, which features are accessed, and the physical location of devices used to access our Services. It also includes information about hardware, software, and other details gathered related to usage, authentication, diagnostics, errors encountered, or the condition of the device and the Service when an error occurred. In addition to using Telemetry Data to resolve common incidents related to our Services, we also use it to operate, improve and personalize the Services we offer. |
Disclosure of personal information
When you provide personal information to Jeppesen ForeFlight or its entities and brands, we share that information with other Jeppesen ForeFlight entities and brands to provide a more unified customer experience. Certain Services must disclose information to third parties assisting us in processing a transaction requested by you (e.g., credit card service providers). In addition, Jeppesen ForeFlight hires service providers to perform work on its behalf. Any such service providers will be permitted to obtain data from the Services only to deliver the services Jeppesen ForeFlight has retained them to provide and will be prohibited from using data for any other purpose.Jeppesen ForeFlight discloses personal information to these service providers for the purposes identified in Collection and use of personal information,including to send promotional communications to you via email, postal mail,fax, SMS, and phone as permitted by local law and subject to your contact preferences. In order to cooperate with legitimate governmental requests,subpoenas, or court orders, to protect Jeppesen ForeFlight and/or Jeppesen ForeFlight's systems and customers, to establish, protect, or exercise our legal rights or defend against legal claims,or to ensure the integrity and operation of Jeppesen ForeFlight and/or Jeppesen ForeFlight business and systems, Jeppesen ForeFlight accesses and discloses the necessary and appropriate information under the circumstances.
Location of data processing
Personal information that Jeppesen ForeFlight processes is transferred to, and stored and processed in, the United States or any other country in which Jeppesen ForeFlight or its affiliates or subcontractors maintain facilities. The data protection laws in these countries are different from, and could be less stringent than, those in your country of residence. We take steps to ensure that the data we collect under this Statement is processed according to the provisions of this Statement and the requirements of applicable law wherever the data is located.
Retention of personal information
Jeppesen ForeFlight stores your personal information for as long as you use the Services, and no longer than is necessary for the purposes for which the information was collected, or for which it is legitimately further processed. Thereafter, Jeppesen ForeFlight retains personal information for a period of time set forth in its corporate retention schedules. In the case of organizational Services data, Jeppesen ForeFlight retains personal information according to the timeframes set forth in relevant customer agreements, or in lieu of an agreement, for as long as a legitimate business purpose exists.
Security of personal information
Jeppesen ForeFlight is committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures to protect your information against accidental loss,destruction or alteration, unauthorized disclosure or access, or unlawful destruction. The Internet, however, cannot be guaranteed to be 100% secure, and we cannot ensure the security of any personal information provided to us.
Children’s privacy
In general, Jeppesen ForeFlight does not knowingly collect, use or disclose personal information from children, as defined by local law. If you believe that we have collected personal information about a child, please contact us at privacy@jepp.com so that we can delete the information. Additionally, please contact us at privacy@jepp.com to request removal of content or information that was posted to our Services when the registered user was under the age of 18. However, some Services may collect, use or disclose personal information from children (as defined by local law) where it is necessary to do so; for example, a child member of a group using International Trip Planning Services (ITPS). This information is necessary to fulfill travel arrangements, ensure safety, to meet legal and regulatory requirements, and to provide,or arrange for appropriate assistance or facilities where necessary. This information will be collected with the consent of a responsible adult or guardian where possible. The personal information will be appropriately designated for extra protections and review and removal at the earliest opportunity. This personal information from children will be flagged to avoid direct marketing.
Your Rights in California
This Privacy Notice for California Residents(the “Notice”) sets forth The Jeppesen ForeFlight Company and its affiliates'("Jeppesen ForeFlight", "we", "us" and"our") disclosure obligations under California law. This Notice provides the additional details regarding the information defined as “Personal Information' “(including “Sensitive Personal Information”) under applicable California law and related to a California resident or household(“Consumers” and “you”) further referred to as “Personal Information.”
1. Mandatory Disclosures
Jeppesen ForeFlight makes the following disclosures for purposes of compliance with California law:
- We do not sell your Personal Information.
- We do not offer substantive financial incentives for the collection or sale of your Personal Information.
- We will not discriminate or retaliate against you if you exercise your privacy rights under California law.
- We do not subject your Personal Information to any fully-automated decision making that produces legal or similarly significant effects without suitable safeguards and an appropriate legal basis which may include your consent.
- We do not re-identify de-identified Personal Information.
- We do not use or disclose Sensitive Personal Information for purposes other than those permitted by California law.
- We do not use Sensitive Personal Information to “infer characteristics” about you.
2. Collection, Use, and Disclosure of Personal Information
Jeppesen ForeFlight’s collection, use, and disclosure of your Personal Information are described in detail within the “Collection and use of Personal Information” and “Disclosure of Personal Information” sections.
3. Retention of Personal Information
Jeppesen ForeFlight’s retention of your Personal Information is described in detail within the “Retention of Personal Information” section.
4. Global Privacy Control Signal Processing
The Global Privacy Control (GPC) empowers users to signal their chosen privacy settings to websites and services through their browser. This signal communicates consumers’ expectations around the sharing and sale of their data online. Jeppesen ForeFlight websites honor GPC Signals and effectuate site data processing behaviors accordingly. Users can configure the broadcast status of their device’s GPC signal by using the settings menu of participating web browsers and/or browser extensions.
5. Categories of Personal Information Collected Within the Last 12 Months
Jeppesen ForeFlight has, in the preceding 12 months, collected Personal Information from the following categories as specified by California law:
| Category of Personal Information Collected |
Source(s) of Personal Information |
Business Purpose(s) for Processing Personal Information |
Third Party Sharing and Disclosure of Personal Information |
Retention of Personal Information |
| Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, aircraft tail number, driver's license number, passport number, or other similar identifiers. |
We collect this type of information from:
- You
- Third parties, such as companies that help us maintain the accuracy of our data and data aggregators that help us complete and enhance our records
|
We use this type of information to identify you and communicate with you, including:
- To book requested travel reservations
- To identify you
- To maintain the integrity of our records
- To send transactional messages (such as account statements or confirmations)
- To send marketing communications
- To provide customer service
- For security and risk management, fraud prevention and similar purposes
- For our Everyday Business Purposes
|
We may disclose this type of information to our affiliates and to:
- Service providers
- Third parties under contract to protect the information
- Other third parties (including government agencies) as required by law
|
Personal Information from this Category is retained only as long as is necessary for the purpose of:
- Providing the requested service(s)
- Everyday Business Purposes
- Complying with applicable laws
|
| Additional California Customer Records as listed in the California Customer Records statute, such as name, credit card number, debit card number, or any other financial information. |
We collect this type of information from:
- You
- Payment processors and other financial institutions
- Third parties that provide security and fraud prevention services
|
We use this type of information:
- To fulfill our business relationship with you
- For recordkeeping and compliance
- For internal business purposes, such as finance, audits, reporting and analytics
- For risk management, fraud prevention and similar purpose
- For our Everyday Business Purposes
|
We may disclose this type of information to our affiliates and service providers and to:
- Payment processors, financial institutions and others as needed to complete the transactions and for authentication, security and fraud prevention
- Our lawyers, auditors and consultants
- Customers, in connection with their audits of Jeppesen ForeFlight
- Other third parties as required by law
|
Personal Information from this Category is retained only as long as is necessary for the purpose of:
- Providing the requested service(s)
- Everyday Business Purposes
- Complying with applicable laws
|
| Commercial Information, such as transaction information, purchase history, financial details and payment information. |
We collect this type of information from:
- You
- Payment processors and other financial institutions
- Third parties that provide security and fraud prevention services
|
We use this type of information:
- To fulfill our business relationship with you
- For recordkeeping and compliance
- For internal business purposes, such as finance, audits, reporting and analytics
- For risk management, fraud prevention and similar purpose
- For our Everyday Business Purposes
|
We may disclose this type of information to our affiliates and service providers and to:
- Payment processors, financial institutions and others as needed to complete the transactions and for authentication, security and fraud prevention
- Our lawyers, auditors and consultants
- Customers, in connection with their audits of Jeppesen ForeFlight
- Other third parties as required by law
|
Personal Information from this Category is retained only as long as is necessary for the purpose of:
- Providing the requested service(s)
- Everyday Business Purposes
- Complying with applicable laws
|
| Internet or Network Information, such as information regarding interactions with a website, application, or advertisement |
We collect this type of information from:
- You
- Your computer or devices when you interact with our platforms, websites and applications
- Automatically, via technologies such as cookies, web beacons
- Third parties, including computer security services and advertising partners
|
We use this type of information:
- For system administration, technology management, including optimizing our websites and applications
- For information security and cybersecurity purposes
- For recordkeeping
- To better understand our customers and prospective customers and to enhance our Relationship Information, including by associating you with different devices and browsers that they may use
- For online targeting and advertising limited to our own purposes
- For our Everyday Business Purposes
|
We may disclose this type of information to our affiliates and service providers and to:
- Third parties who assist with our information technology and security programs
- Third parties who assist with fraud prevention, detection and mitigation
- Contracted third party advertising partners under contract to protect the information
- Our lawyers, auditors and consultants
|
Personal Information from this Category is retained only as long as is necessary for the purpose of:
- Providing the requested service(s)
- Everyday Business Purposes
- Complying with applicable laws
|
| Geolocation Data, such as city or county-level, or precise geolocation information |
We collect this type of information from:
- You
- Your computer or devices when you interact with our platforms, websites and applications
- Automatically, via technologies such as GPS, Wi-Fi access points, and cell towers
|
We use this type of information:
- For supporting your use of location-based tools such as airport/map views, city code searches and other features
- For improving Jeppesen ForeFlight applications
|
We may disclose this type of information to our affiliates and service providers and to:
- Our lawyers, auditors, consultants
- Third parties under contract to protect the information
- Other third parties as required by law
|
Personal Information from this Category is retained only as long as is necessary for the purpose of:
- Providing the requested service(s)
- Everyday Business Purposes
- Complying with applicable laws
|
| Inferences drawn from other Personal Information such as reading and listening history, search history, and saved items to create a profile. |
We collect this type of information from:
- You
- Third parties, including data aggregators and public records providers
|
We use this type of information:
- To better understand you and to understand our customers generally
- To design products, services and programs that delight our customers, including loyalty programs
- To identify prospective customers
- For internal business purposes, such as quality control, training and analytics
- For our Everyday Business Purposes
|
We may disclose this type of information to our affiliates and service providers and to:
- External partners with whom we have joint marketing arrangements
- Our lawyers, auditors and consultants
- Other third parties as required by law
|
Personal Information from this Category is retained only as long as is necessary for the purpose of:
- Providing the requested service(s)
- Everyday Business Purposes
- Complying with applicable laws
|
| Sensitive Personal Information, such as social security numbers, or precise geolocation. |
We collect this type of information from:
- You
- Third parties, such as aviation regulatory agencies, which verify the information you provided
|
We use this type of information:
- To book requested travel reservations
- To identify you
- To maintain the integrity of our records
- For customer verification
- For security and risk management, fraud prevention and similar purposes
- For our Everyday Business Purposes
|
We may disclose this type of information to our affiliates and service providers and to:
- Our lawyers, auditors, consultants
- Other third parties as required by law
|
Personal Information from this Category is retained only as long as is necessary for the purpose of:
- Providing the requested service(s)
- Everyday Business Purposes
- Complying with applicable laws
|
6. Description of Your California Privacy Rights
As a California resident, you may be able to exercise the following rights in relation to the Personal Information that we may have collected about you, subject to certain limitations and requirements, including the verification of your identity and our right to retain information to comply with our legal obligations, among other circumstances.
| California Privacy Right |
Brief Details |
| Know and Access your Personal Information |
You may request, up to two times in a 12-month period, that we disclose to you the categories and specific pieces of Personal Information that we have collected about you, the categories of sources from which your Personal Information has been collected, the business or commercial purpose for collecting your Personal Information, the categories of Personal Information that we disclosed for a business purpose, any categories of Personal Information about you that we sold or shared, the categories of third-parties with whom we have shared your Personal Information, and the business or commercial purpose for selling your Personal Information, if applicable. |
| Request Deletion of your Personal Information |
You have the right to request that we delete certain Personal Information that we may have collected from you. |
| Opt-Out of the "Sale" or "Sharing" of your Personal Information |
We do not sell your Personal Information in exchange for money or other valuable consideration, nor have we done so in the last 12 months. Jeppesen ForeFlight may "share" Personal Information about you for purposes of serving you with personalized ads or content, otherwise known as "interest-based advertising," "targeted advertising," or "cross-context behavioral advertising." You have the right to opt-out of any future "sharing" of your Personal Information as defined by California law. |
| Non-Discrimination |
You have the right to exercise the rights conferred on you by California law without discrimination. |
| Data Portability |
You have the right to request that we transmit certain Personal Information that we may have collected from you to other entities, unless transmitting the information would not be technically feasible. |
| Correct Inaccurate Information |
You have the right to request that we correct errors or inaccurate information in the Personal Information that we may have collected from you. |
| Opt-Out of Sharing for Cross-Contextual Behavioral Advertising |
You have the right to opt-out of the "sharing" of your Personal Information for "cross-contextual behavioral advertising," often referred to as "interest-based advertising" or "targeted advertising." |
| Limit the Use or Disclosure of Sensitive Personal Information |
In certain circumstances, you have the right to limit the use of any sensitive categories of Personal Information that we may have collected from you. Jeppesen ForeFlight however does not use or disclose Sensitive Personal Information for purposes other than those permitted by California law. |
| Opt-Out of the Use of Automated Decision Making |
In certain circumstances, you have the right to opt-out of the use of automated decision making in relation to your Personal Information. However, Jeppesen ForeFlight does not subject your Personal Information to any fully-automated decision making that produces legal or similarly significant effects without suitable safeguards and an appropriate legal basis which may include your consent. |
7. How to Exercise Your California Privacy Rights and how to contact us
You may exercise your California privacy rights or authorize another person to act on your behalf by:
- Calling the Jeppesen ForeFlight Global Privacy Office at +1-303-799-9090
- Emailing us at privacy@jepp.com
- Writing us at:
Jeppesen ForeFlight Global Privacy Office Attention: Chief Privacy Officer
55 Inverness Drive East Englewood, CO 80112 USA
8. Definitions
Everyday Business Purposes encompasses the Business Purposes and following related purposes for which Jeppesen ForeFlight may use your Personal Information:
- To provide the information, product or service requested by the individual or as reasonably expected given the context in which with the Personal Information was collected (such as customer credentialing, providing customer service, personalization and preference management, providing product updates, and dispute resolution)
- For identity and credential management, including identity verification and authentication, system and technology administration
- To protect the security and integrity of systems, networks, applications and data, including detecting, analyzing and resolving security threats, and collaborating with cybersecurity centers, consortia and law enforcement about imminent threats
- For fraud detection and prevention
- For legal and regulatory compliance, including all uses and disclosures of Personal Information that are required by law or for reasonably needed for compliance with company policies and procedures, such as: anti-money laundering programs, security and incident response programs, intellectual property protection programs, and corporate ethics and compliance hotlines
- For corporate audit, analysis and reporting,
- To enforce our contracts and to protect against injury, theft, legal liability, fraud or abuse, to protect people or property, including physical security programs
- To de-identify the data or create aggregated datasets, such as for consolidating reporting, research or analytics,
- To make back-up copies for business continuity and disaster recovery purposes, and
- For corporate governance, including mergers, acquisitions and divestitures.
Exercise of rights per the European Union General Data Protection Regulation The following table is provided to facilitate the rights of individuals under Chapter III of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal information (also called personal data) and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) also known as the GDPR. We hope that the following questions and answers concerning Services and this web site are as concise, transparent, and intelligible as possible. We welcome suggestions for improvement of the content presented below:
| Question |
Answer |
| Which corporate entity determines the purposes and means of processing of the personal data collected through Jeppesen ForeFlight Services? (This is the "Controller" under the EU General Data Protection Regulation.) |
Jeppesen ForeFlight, Inc.. |
| Who represents this entity with regard to privacy issues? |
The Jeppesen ForeFlight Global Privacy Office is responsible for privacy issues related to this activity. Contact information for the Jeppesen ForeFlight Global Privacy Office is: Global Privacy, Jeppesen ForeFlight, 55 Inverness Drive East, Englewood, CO 80112 or by email at privacy@jepp.com. (The duties of the Data Protection Officer under the GDPR are fulfilled by the Global Privacy Office. The Global Privacy Office includes personnel within the European Union to implement provisions of the GDPR that require a local representative.) |
| What other entity may process this personal data on behalf of The Jeppesen ForeFlight Company? |
Processors contracted by Jeppesen ForeFlight to provide services or to host and manage the data on Jeppesen ForeFlight's behalf. |
| Whose personal data is intended to be processed by Jeppesen ForeFlight Services? |
This site processes the personal data of visitors to the site, who may include Jeppesen ForeFlight customers and their employees, Jeppesen ForeFlight suppliers and their employees, and adults in the general public. |
| What are the purposes of processing personal data collected through Jeppesen ForeFlight Services? |
Jeppesen ForeFlight Services process personal data to:
- Provide a variety of services to customers and their employees
- Communicate with the general public
- Improve the user experience of the site
- Market and advertise our products and services
- Maintain the integrity of our network and address security issues
- Comply with legal and regulatory requirements
|
| What is the legal basis for processing the personal data collected through Jeppesen ForeFlight Services? |
Processing is necessary for purposes of legitimate interests pursued by The Jeppesen ForeFlight Company:
- Complying with legal, law enforcement, court, and regulatory requirements
- Information, system, network and cybersecurity
- Communicating with stakeholders, including employees, suppliers, and customers
|
| Is the data subject required to provide personal information to Jeppesen ForeFlight Services, and what would be the possible consequences of failing to do so? |
Provision of personal information for this processing activity is not required. Failure to provide information can have a wide variety of impacts, depending on what information is not provided: services may not be available, access may be withdrawn, and system functionality may be impaired. |
| What specific privacy rights may the individuals whose personal data is processed by Jeppesen ForeFlight Services have, and how can they be exercised? |
European Union data subjects have the right to:
- Request access to and rectification or erasure of personal data or restriction of processing
- Object to processing
- Request data portability
- Not be subject to a decision based solely on automated processing that produces legal effects concerning an individual, or similarly affects the individual without suitable safeguards and an appropriate legal basis which may include your consent.
They also have the right to lodge a complaint with a supervisory authority.
If not offered as a self-service capability within a specific data processing activity, or otherwise addressed in another answer above, any applicable privacy rights may be exercised by emailing privacy@jepp.com.
|
| Who are the recipients of the personal data collected through Jeppesen ForeFlight Services? |
Data is routinely provided to information technology staff (including information technology security staff), communications, sales, and marketing staff, and service and product managers. |
| In what countries will the personal data be processed? |
Data is primarily processed in the United States of America, but may be processed by Jeppesen ForeFlight employees who support products and services in all the countries in which our products and services are used. |
| How long will the personal data be retained by Jeppesen ForeFlight Services? |
Data will be retained only as long as it continues to be needed for one of the purposes for which it is originally collected. Generally this is as long as a Jeppesen ForeFlight has a business relationship with a person, plus a period after that where there is a legal or regulatory reason to retain a records about the relationship. The company maintains a records management system to identify the retention schedule for all records, including records that contain personal data. |
| What categories of personal data are processed by Jeppesen ForeFlight Services? |
Personal data we process includes identifying information such as name, contact information such as address and phone number, business relationship information such as employer, and information on use of this site and related services, such as times of contact and resources accessed. |
If you have questions or concerns about privacy issues associated with this site, or if you need assistance to exercise any applicable privacy rights, you may contact the Jeppesen ForeFlight Global Privacy Office by emailing privacy@jepp.com.
Corporate changes
In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock, Jeppesen ForeFlight is likely to disclose your personal information to the new owners, subject to a requirement that such information be used only in accordance with this Statement, or as otherwise permitted under an applicable agreement.
Contact us
We will provide you with access to your personal information that we hold for any purpose within practical and legal limits. This includes requests that we correct the data if it is inaccurate or delete the data if Jeppesen ForeFlight is not required to retain it by law or for legitimate business purposes.
If you interact with our Services through an account provided by your organization, that organization typically administers your account, and controls and accesses your data. If your organization is administering your use of our Services, you should direct privacy inquiries to your organizational administrator.
If you have a question about Jeppesen ForeFlight privacy practices or wish to submit a privacy rights request, please contact the Jeppesen ForeFlight Global Privacy Office using one of the following methods:
Jeppesen ForeFlight Global Privacy Office
Email: privacy@jepp.com
Telephone: +1-303-799-9090
Postal mail:
Jeppesen ForeFlight Global Privacy Office Attention:
Chief Privacy Officer
55 Inverness Drive East
Englewood, CO 80112
USA
Jeppesen ForeFlight appoints Data Protection Officers (DPOs) and/or Personal Information Protection Officers (PIPOs) as required by law or discretionally to support the company’s operations. Jeppesen ForeFlight’s DPOs and PIPOs may be contacted at privacy@jepp.com.
Jeppesen ForeFlight EU-U.S., UK extension to the EU-U.S., and Swiss-U.S. Data Privacy Framework Statement
The Jeppesen ForeFlight Company and its U.S. subsidiaries Jeppesen ForeFlight Distribution, Inc., Jeppesen ForeFlight Distribution Services, Inc., and Jeppesen ForeFlight Digital Solutions, Inc. dba Jeppesen Sanderson (for the purposes of this section, collectively referred to as "Jeppesen ForeFlight DPF Companies") participate in the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) (collectively, the “DPF”) as set forth by the U.S. Department of Commerce. Jeppesen ForeFlight DPF Companies have certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (“EU-U.S. DPF Principles”) with regard to the processing of personal data received from the European Union and United Kingdom (and Gibraltar) in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Jeppesen ForeFlight DPF Companies have certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (“Swiss-U.S. DPF Principles”) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Statement and the DPF Principles (collectively, the “Principles”), the Principles shall govern. To learn more about the DPF program, and to view our certification, please visit https://www.dataprivacyframework.gov/
Jeppesen ForeFlight DPF Companies implement these Principles with respect to the personal information described in this Statement and according to the stated purposes for which such personal information is collected, used, shared, and retained. If we transfer personal information to a third party, the third party’s access, use, and disclosure of the personal information as well as any onward transfer must also be in compliance with the DPF, and we may be liable under the DPF for any such failure to do so by the third party. Please note that Jeppesen ForeFlight DPF Companies may disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. EU, UK, and Swiss individuals have rights to access Personal Information about them, and to limit use and disclosure of their Personal Information. To exercise your rights and choices please email privacy@jepp.com.If you have any inquiries or complaints relating to Jeppesen ForeFlight DPF Companies’ handling of personal information received under the DPF, please email privacy@jepp.com.
Jeppesen ForeFlight DPF Companies are subject to the investigatory and enforcement powers of the Federal Trade Commission. In compliance with the DPF, Jeppesen ForeFlight DPF Companies commit to resolve DPF-related complaints by using JAMS, an alternative dispute resolution provider which has locations in the United States, EU, the UK and Switzerland. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF-related complaint to your satisfaction, please email us at privacy@jepp.com for more information or to file a complaint. The services of JAMS are provided at no cost to you. You may, under certain conditions, invoke binding arbitration. To learn more about these conditions and how to invoke binding arbitration, please visit https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction
Statement revision
When we modify our Privacy Statement, we will post the updated statement here, with an updated effective date, as indicated above.
